Crickex Operational Rules and Regulations (Bangladesh)

We strongly advise you to review these general terms thoroughly. By registering an account and continuing to use our platform, you acknowledge that you have read, understood, and agreed to abide by these rules at all times.

• Acceptance of terms Opening or maintaining an account signifies your agreement to these overarching terms, as well as any supplementary policies or specific rules tied to particular games or promotional offers. If you find that you cannot agree to these terms, please cease all activity on the platform and submit a request to close your account.
  • Opening or maintaining an account signifies your agreement to these overarching terms, as well as any supplementary policies or specific rules tied to particular games or promotional offers.
  • If you find that you cannot agree to these terms, please cease all activity on the platform and submit a request to close your account.
• Eligibility and local law To use our services, you must be of legal adult age (18+) and possess the full legal capacity to enter into a binding contract. It is your sole responsibility to ensure that online betting is legal in your specific region of Bangladesh and that your activity adheres to all local laws. We do not provide services in jurisdictions where such activity is prohibited.
  • To use our services, you must be of legal adult age (18+) and possess the full legal capacity to enter into a binding contract.
  • It is your sole responsibility to ensure that online betting is legal in your specific region of Bangladesh and that your activity adheres to all local laws. We do not provide services in jurisdictions where such activity is prohibited.
• Account registration and accuracy When registering and undergoing verification, you agree to provide information that is accurate, current, and complete. Each user is permitted only one account. If we detect duplicate accounts, we reserve the right to close them and void any associated bonuses.
  • When registering and undergoing verification, you agree to provide information that is accurate, current, and complete.
  • Each user is permitted only one account. If we detect duplicate accounts, we reserve the right to close them and void any associated bonuses.
• Changes to terms Crickex may occasionally update these terms to stay compliant with new laws or operational needs. Any significant changes will be clearly announced on our website or within the app. If you continue to use the platform after updates have been implemented, it will be treated as your official acceptance of the revised terms.
  • Crickex may occasionally update these terms to stay compliant with new laws or operational needs. Any significant changes will be clearly announced on our website or within the app.
  • If you continue to use the platform after updates have been implemented, it will be treated as your official acceptance of the revised terms.
• Proper platform use You agree not to abuse the platform. This includes attempts to gain unauthorized access, scraping data, manipulating odds, engaging in match-fixing, or exploiting system errors for arbitrage. Your account is personal. You must not share your login details or place bets on behalf of any third party.
  • You agree not to abuse the platform. This includes attempts to gain unauthorized access, scraping data, manipulating odds, engaging in match-fixing, or exploiting system errors for arbitrage.
  • Your account is personal. You must not share your login details or place bets on behalf of any third party.
• Content and intellectual property All site content—including software, trademarks, data, images, and odds feeds—is proprietary and protected. You are granted a limited, non-commercial license to use these services for your own personal betting. You are prohibited from copying, distributing, or commercially exploiting any content from the platform without our express written consent.
  • All site content—including software, trademarks, data, images, and odds feeds—is proprietary and protected. You are granted a limited, non-commercial license to use these services for your own personal betting.
  • You are prohibited from copying, distributing, or commercially exploiting any content from the platform without our express written consent.
• Liability and warranties Our services are provided on an 'as available' basis. Please be aware that temporary interruptions may occur due to scheduled maintenance, network instability, or failures from third-party providers. To the fullest extent permitted by law, neither the operator nor its partners shall be held liable for indirect losses, loss of profits, or data corruption. If you are unsatisfied with the service, your only recourse is to stop using the platform and close your account.
  • Our services are provided on an 'as available' basis. Please be aware that temporary interruptions may occur due to scheduled maintenance, network instability, or failures from third-party providers.
  • To the fullest extent permitted by law, neither the operator nor its partners shall be held liable for indirect losses, loss of profits, or data corruption. If you are unsatisfied with the service, your only recourse is to stop using the platform and close your account.
• Taxes and reporting You are exclusively responsible for declaring your winnings and paying any applicable taxes required by the laws of Bangladesh or other relevant authorities.
  • You are exclusively responsible for declaring your winnings and paying any applicable taxes required by the laws of Bangladesh or other relevant authorities.
• Priority of rules Should there be a discrepancy between these general terms and the rules of a specific game or promotion, the specific rules for that event will take precedence.
  • Should there be a discrepancy between these general terms and the rules of a specific game or promotion, the specific rules for that event will take precedence.

These general guidelines apply to every wager placed on the site, acting as a foundation alongside the specific sports or game rules published for individual markets.

• Eligibility to place bets Betting privileges are reserved exclusively for verified users who meet all age and legal requirements. All wagers must be placed from a location where online betting is legally permitted and not restricted by local government regulations.
  • Betting privileges are reserved exclusively for verified users who meet all age and legal requirements.
  • All wagers must be placed from a location where online betting is legally permitted and not restricted by local government regulations.
• Bet acceptance and settlement A bet is considered officially accepted only when it appears in your transaction history with a unique reference ID and the corresponding stake has been deducted from your balance. In cases of technical glitches where a bet cannot be confirmed, the wager may be declared void. We recommend always double-checking your bet slip and history after every single bet.
  • A bet is considered officially accepted only when it appears in your transaction history with a unique reference ID and the corresponding stake has been deducted from your balance.
  • In cases of technical glitches where a bet cannot be confirmed, the wager may be declared void. We recommend always double-checking your bet slip and history after every single bet.
• Minimum and maximum stakes Betting limits (minimum and maximum) vary depending on the sport, the specific market, and the event. These limits are clearly displayed on the market page or within your bet slip. To manage risk, the operator reserves the right to set limits on individual bets, specific markets, or entire accounts, and may refuse certain wagers at its discretion.
  • Betting limits (minimum and maximum) vary depending on the sport, the specific market, and the event. These limits are clearly displayed on the market page or within your bet slip.
  • To manage risk, the operator reserves the right to set limits on individual bets, specific markets, or entire accounts, and may refuse certain wagers at its discretion.
• Guidelines for odds, results, and settlement sources Odds are subject to change at any moment before a bet is accepted; your potential payout is determined by the odds locked in at the exact time of acceptance. Wagers are settled based on official data from recognized governing bodies. If an official result is updated later, the original settlement typically remains final unless the sport-specific rules state otherwise.
  • Odds are subject to change at any moment before a bet is accepted; your potential payout is determined by the odds locked in at the exact time of acceptance.
  • Wagers are settled based on official data from recognized governing bodies. If an official result is updated later, the original settlement typically remains final unless the sport-specific rules state otherwise.
• Palpable error and corrections In the event of an obvious clerical error regarding odds or settlements, we reserve the right to adjust the payout to the correct value or void the bet entirely.
  • In the event of an obvious clerical error regarding odds or settlements, we reserve the right to adjust the payout to the correct value or void the bet entirely.
• Event postponement and cancellation If an event is postponed or cancelled, settlement will be handled according to the specific rules for that sport. If the event doesn't happen within the timeframe specified in those rules, the markets will be voided.
  • If an event is postponed or cancelled, settlement will be handled according to the specific rules for that sport. If the event doesn't happen within the timeframe specified in those rules, the markets will be voided.
• Cash out and partial cash out The 'Cash Out' feature is a tool, not a guarantee. It may be disabled during high volatility or technical issues. The value offered is only locked in at the moment of confirmation.
  • The 'Cash Out' feature is a tool, not a guarantee. It may be disabled during high volatility or technical issues. The value offered is only locked in at the moment of confirmation.
• Rules regarding multiple bets and contingencies We may restrict or adjust bets that appear to create an unfair advantage through related outcomes. If such bets are placed accidentally, they may be settled at corrected odds or voided.
  • We may restrict or adjust bets that appear to create an unfair advantage through related outcomes. If such bets are placed accidentally, they may be settled at corrected odds or voided.
• Bonus funds and free bets The use of promotional credits, free bets, and bonus funds is subject to specific terms, including mandatory wagering requirements and expiration dates. If you are found to be in breach of promotional rules, any winnings derived from bonus funds may be adjusted or cancelled.
  • The use of promotional credits, free bets, and bonus funds is subject to specific terms, including mandatory wagering requirements and expiration dates.
  • If you are found to be in breach of promotional rules, any winnings derived from bonus funds may be adjusted or cancelled.
• Cancellations and voids Bets placed after a match has started or after the outcome has already become known will be voided. If a total system failure occurs, we will settle markets based on the best available records or declare them void if no reliable data exists.
  • Bets placed after a match has started or after the outcome has already become known will be voided.
  • If a total system failure occurs, we will settle markets based on the best available records or declare them void if no reliable data exists.

These guidelines explain the procedures for depositing and withdrawing funds from your Bangladesh-based account.

• Funding your account You can find available payment methods and their respective limits in the cashier section. This may include bank transfers, local e-wallets, and other approved channels, depending on your location and verification level. While Crickex does not charge fees for deposits, please be aware that your bank or payment provider may apply their own transaction charges.
  • You can find available payment methods and their respective limits in the cashier section. This may include bank transfers, local e-wallets, and other approved channels, depending on your location and verification level.
  • While Crickex does not charge fees for deposits, please be aware that your bank or payment provider may apply their own transaction charges.
• Withdrawals Whenever possible, withdrawals are sent back to the original payment method used for deposits, pending successful KYC and anti-money laundering checks. Processing times vary by method. While we strive to review requests within the timeframes shown in the cashier, your bank's internal processing may add additional time.
  • Whenever possible, withdrawals are sent back to the original payment method used for deposits, pending successful KYC and anti-money laundering checks.
  • Processing times vary by method. While we strive to review requests within the timeframes shown in the cashier, your bank's internal processing may add additional time.
• Verification (KYC) Before you can withdraw funds, you must complete a mandatory identity verification. This may require a government-issued ID, proof of residence, confirmation of payment method ownership, and occasionally, proof of the source of your funds. Providing incomplete or inaccurate documentation may result in processing delays, the reversal of funds, or restrictions on your account.
  • Before you can withdraw funds, you must complete a mandatory identity verification. This may require a government-issued ID, proof of residence, confirmation of payment method ownership, and occasionally, proof of the source of your funds.
  • Providing incomplete or inaccurate documentation may result in processing delays, the reversal of funds, or restrictions on your account.
• Currency and conversion You can choose your account currency in the cashier. Any necessary currency conversions will be handled based on the rates provided by the payment processor or the operator at the time of the transaction.
  • You can choose your account currency in the cashier. Any necessary currency conversions will be handled based on the rates provided by the payment processor or the operator at the time of the transaction.
• Transaction restrictions The operator reserves the right to impose daily, weekly, or monthly caps on how much you can deposit or withdraw. Transactions may be blocked or reversed if they trigger fraud alerts, fail AML screening, violate international sanctions, or if betting is found to be illegal in the user's jurisdiction.
  • The operator reserves the right to impose daily, weekly, or monthly caps on how much you can deposit or withdraw.
  • Transactions may be blocked or reversed if they trigger fraud alerts, fail AML screening, violate international sanctions, or if betting is found to be illegal in the user's jurisdiction.
• Chargebacks and disputes You agree not to initiate unfounded chargebacks. Validated chargebacks may lead to immediate account suspension, recovery of administrative costs, and reporting to payment partners.
  • You agree not to initiate unfounded chargebacks. Validated chargebacks may lead to immediate account suspension, recovery of administrative costs, and reporting to payment partners.
• Cancellation of operations Deposit requests that are not completed within the required window may be cancelled. Pending withdrawals can only be cancelled by the user if that specific feature is enabled.
  • Deposit requests that are not completed within the required window may be cancelled. Pending withdrawals can only be cancelled by the user if that specific feature is enabled.
• Record keeping Your full transaction history is available in your account settings. We recommend keeping your own records for personal bookkeeping and tax reporting.
  • Your full transaction history is available in your account settings. We recommend keeping your own records for personal bookkeeping and tax reporting.

Gambling should always be a form of entertainment. We encourage you to bet responsibly and utilize our built-in tools to maintain control over your activity.

• Player protection tools Limit Setting: You can establish your own daily, weekly, or monthly boundaries for deposits, stakes, and total losses directly in your account settings. Time-Out: This feature allows you to take a brief, self-imposed break from all betting activities for a short period. Self-Exclusion: For those needing a longer break, you can request a full exclusion, which will block your access to betting services for a specified duration. Session Monitoring: Use reality checks and session reminders to stay mindful of how much time you are spending on the platform. Activity Tracking: Review your history of wins, losses, and bonus usage to better evaluate your gambling risks.
  • Limit Setting: You can establish your own daily, weekly, or monthly boundaries for deposits, stakes, and total losses directly in your account settings.
  • Time-Out: This feature allows you to take a brief, self-imposed break from all betting activities for a short period.
  • Self-Exclusion: For those needing a longer break, you can request a full exclusion, which will block your access to betting services for a specified duration.
  • Session Monitoring: Use reality checks and session reminders to stay mindful of how much time you are spending on the platform.
  • Activity Tracking: Review your history of wins, losses, and bonus usage to better evaluate your gambling risks.
• Signs of harm Warning signs of gambling problems include chasing losses, betting money you cannot afford to lose, neglecting personal responsibilities, or hiding your activity from loved ones.
  • Warning signs of gambling problems include chasing losses, betting money you cannot afford to lose, neglecting personal responsibilities, or hiding your activity from loved ones.
• Support and resources Gambling Therapy: A resource providing multilingual advice and professional online support. Gamblers Anonymous: A global network offering peer-to-peer support and recovery resources. We strongly recommend reaching out to a licensed mental health professional within Bangladesh for personalized local support.
  • Gambling Therapy: A resource providing multilingual advice and professional online support.
  • Gamblers Anonymous: A global network offering peer-to-peer support and recovery resources.
  • We strongly recommend reaching out to a licensed mental health professional within Bangladesh for personalized local support.
• Our approach If our systems detect patterns suggesting potential harm, we may implement cooling-off periods, lower your limits, or suggest that you enter self-exclusion.
  • If our systems detect patterns suggesting potential harm, we may implement cooling-off periods, lower your limits, or suggest that you enter self-exclusion.

To combat money laundering and the financing of terrorism, the platform employs strict controls in accordance with international standards and legal requirements.

• Legal obligations and standards Our security framework is based on risk-management principles, including comprehensive customer due diligence, continuous activity monitoring, and detailed record-keeping.
  • Our security framework is based on risk-management principles, including comprehensive customer due diligence, continuous activity monitoring, and detailed record-keeping.
• Know Your Customer (KYC) Verification processes cover identity, age, residency, and ownership of payment methods. In certain cases, we may request documentation regarding the source of your wealth or funds. Our screening process includes checking against global sanction lists, identifying Politically Exposed Persons (PEPs), and monitoring adverse media reports.
  • Verification processes cover identity, age, residency, and ownership of payment methods. In certain cases, we may request documentation regarding the source of your wealth or funds.
  • Our screening process includes checking against global sanction lists, identifying Politically Exposed Persons (PEPs), and monitoring adverse media reports.
• Monitoring and detection We monitor all transactions for red flags, such as unusual patterns, rapid movement of money, use of third-party accounts, or activity that doesn't match the user's declared profile. Using bonuses or free bets to transfer value or manipulate the system is strictly forbidden and will trigger a full account review.
  • We monitor all transactions for red flags, such as unusual patterns, rapid movement of money, use of third-party accounts, or activity that doesn't match the user's declared profile.
  • Using bonuses or free bets to transfer value or manipulate the system is strictly forbidden and will trigger a full account review.
• Consequences of breaches If an investigation is underway, Crickex reserves the right to put a hold on your account, freeze available funds, or delay the processing of your transactions. If it is proven that the rules were broken, your account may be permanently closed, and we may report the incident to the appropriate legal authorities if necessary.
  • If an investigation is underway, Crickex reserves the right to put a hold on your account, freeze available funds, or delay the processing of your transactions.
  • If it is proven that the rules were broken, your account may be permanently closed, and we may report the incident to the appropriate legal authorities if necessary.
• Your responsibilities Please ensure that any payment method you use is registered in your own name; third-party accounts are not permitted. You are expected to provide truthful information and the required documentation upon request. Failing to cooperate with these requests may result in limitations on your account.
  • Please ensure that any payment method you use is registered in your own name; third-party accounts are not permitted.
  • You are expected to provide truthful information and the required documentation upon request. Failing to cooperate with these requests may result in limitations on your account.

This part of the policy details the ways we collect, manage, store, and share your personal information while you access our services within Bangladesh.

• Data we collect We collect basic profile information during registration, including your full name, birthday, contact info, and personal preferences. To verify your identity, we may request government-issued IDs, proof of residence, confirmation of payment ownership, and, in certain cases, documentation regarding the source of your funds. We gather technical details such as your IP address, device IDs, browser information, cookies, and logs of how you interact with the platform. Our records include all your activity on the site, such as deposits, withdrawals, betting history, wins, losses, bonus usage, and general account movements.
  • We collect basic profile information during registration, including your full name, birthday, contact info, and personal preferences.
  • To verify your identity, we may request government-issued IDs, proof of residence, confirmation of payment ownership, and, in certain cases, documentation regarding the source of your funds.
  • We gather technical details such as your IP address, device IDs, browser information, cookies, and logs of how you interact with the platform.
  • Our records include all your activity on the site, such as deposits, withdrawals, betting history, wins, losses, bonus usage, and general account movements.
• How we use your data Your data is used to deliver and enhance our services, handle your bets and payments, confirm who you are, manage rewards, prevent fraudulent activity, and satisfy our legal obligations. We use your information to tailor content and odds to your liking and to perform internal analytics. Marketing emails are sent based on your permission or legitimate business needs, though you can opt out at any time.
  • Your data is used to deliver and enhance our services, handle your bets and payments, confirm who you are, manage rewards, prevent fraudulent activity, and satisfy our legal obligations.
  • We use your information to tailor content and odds to your liking and to perform internal analytics. Marketing emails are sent based on your permission or legitimate business needs, though you can opt out at any time.
• Sharing and transfers We may share your data with third parties necessary for our operations, such as payment processors, KYC verification services, analytics firms, and government regulators when required by law. When your information is moved across international borders, we implement strict safeguards, including specific contractual agreements, to keep it secure.
  • We may share your data with third parties necessary for our operations, such as payment processors, KYC verification services, analytics firms, and government regulators when required by law.
  • When your information is moved across international borders, we implement strict safeguards, including specific contractual agreements, to keep it secure.
• Retention We retain your data only for the period needed to provide our services or to comply with tax, legal, and anti-money laundering (AML) regulations.
  • We retain your data only for the period needed to provide our services or to comply with tax, legal, and anti-money laundering (AML) regulations.
• Your rights Depending on the laws that apply to you, you have the right to access your data, correct errors, request deletion, limit processing, object to certain uses, or move your data elsewhere. You are free to revoke your consent for marketing communications whenever you wish through your account settings or by using the unsubscribe link in our emails.
  • Depending on the laws that apply to you, you have the right to access your data, correct errors, request deletion, limit processing, object to certain uses, or move your data elsewhere.
  • You are free to revoke your consent for marketing communications whenever you wish through your account settings or by using the unsubscribe link in our emails.
• Cookies We use cookies and similar tools to keep the site running smoothly, analyze performance, and show you relevant content. You can adjust these settings in your browser or account profile.
  • We use cookies and similar tools to keep the site running smoothly, analyze performance, and show you relevant content. You can adjust these settings in your browser or account profile.

We take the security of your account and money seriously, employing a combination of technical tools and organizational protocols to protect your data.

• Technical safeguards To ensure that your information remains private while traveling over the internet, we use Transport Layer Security (TLS) encryption. Your passwords are never stored in plain text; they are hashed and kept in a highly secure environment. Our infrastructure is protected by several layers of security, including firewalls, intrusion detection systems, rate limiting, and segmented networks.
  • To ensure that your information remains private while traveling over the internet, we use Transport Layer Security (TLS) encryption.
  • Your passwords are never stored in plain text; they are hashed and kept in a highly secure environment.
  • Our infrastructure is protected by several layers of security, including firewalls, intrusion detection systems, rate limiting, and segmented networks.
• Account protections For an extra layer of security, you can enable two-factor authentication (2FA) to require a second verification step when logging in. To protect you if a device is left unattended, our system automatically ends sessions after a period of inactivity.
  • For an extra layer of security, you can enable two-factor authentication (2FA) to require a second verification step when logging in.
  • To protect you if a device is left unattended, our system automatically ends sessions after a period of inactivity.
• Operational controls Only authorized employees who are bound by strict confidentiality agreements have access to your personal information. We continuously monitor our systems and maintain security logs to quickly identify and respond to any suspicious behavior.
  • Only authorized employees who are bound by strict confidentiality agreements have access to your personal information.
  • We continuously monitor our systems and maintain security logs to quickly identify and respond to any suspicious behavior.
• Your responsibilities To keep your account safe, avoid sharing your login credentials, create complex passwords, turn on 2FA, and always log out when you're finished. If you notice any strange betting activity, unexpected balance changes, or suspect someone else has accessed your account, please contact our support team immediately.
  • To keep your account safe, avoid sharing your login credentials, create complex passwords, turn on 2FA, and always log out when you're finished.
  • If you notice any strange betting activity, unexpected balance changes, or suspect someone else has accessed your account, please contact our support team immediately.