Responsible Gaming

It is important to remember that gambling can lead to financial loss. To ensure your experience remains fun and safe, we recommend setting clear boundaries. Crickex allows you to customize your time-outs and spending limits to fit your personal needs.

• View your bets as a form of leisure or entertainment, rather than a strategy for making money.
• Establish a spending limit before you begin. Never risk money intended for essential expenses like rent, utility bills, or tuition fees.
• You can manage your deposit, loss, and wagering caps by navigating to My Account > Responsible Gaming.
• Stay mindful of your gaming sessions by using reality checks and time-limit notifications.
• Step away frequently. Avoid placing bets if you are feeling exhausted, stressed, or under the influence of alcohol or medication.
• Don't try to 'win back' what you've lost. Accept the result of the game and know when to stop.
• Keep a close eye on how much time and money you are spending by reviewing your betting history on a regular basis.
• Protect the younger generation. Ensure your account credentials are secure and utilize parental control software on any shared computers or tablets.
• To keep your account secure, please ensure you complete all verification steps and adhere to our platform policies.
• If you notice that gambling is negatively affecting your mood, your sleep patterns, or your personal relationships, take a break for a few days or longer.

Gambling addiction often creeps up slowly. It is crucial to recognize the early warning signs, as compulsive gambling is a serious health issue that requires attention.

• Spending more money or spending more time gambling than you originally intended.
• Increasing your stakes or desperately trying to recover lost funds.
• Hiding play from family or friends
• Selling personal belongings, borrowing money, or using credit cards to fund your bets.
• Feeling irritable, anxious, or restless when you aren't able to gamble.
• Neglecting your professional responsibilities, academic studies, or social life in favor of betting.
• Immediately placing new bets after a win just to maintain the 'high'.
• Turning to gambling as a way to escape boredom or deal with sadness and stress.
• Making multiple unsuccessful attempts to reduce your gambling or quit entirely.
• Failing to pay for basic necessities or monthly bills because of gambling losses.

If you feel betting is starting to disrupt your life, it's best to act now. There are practical steps you can take and support systems available to help you regain balance.

• Adjust or lower your limits for deposits, losses, and wagering within the My Account > Responsible Gaming section.
• Use session reminders and reality checks to keep your gaming time under control.
• Designate specific days where you do not gamble at all and fill that time with other hobbies.
• Allocate a specific 'entertainment fund' for betting and never borrow money to play.
• Avoid the urge to chase losses. If you hit a losing streak, the best move is to log out.
• Take a 'cooling-off' period—choose a break for 24 hours, a week, or a longer duration.
• Utilize the self-exclusion and time-out features provided by Crickex when you need a complete break.
• Protect your devices by installing blocking software such as Gamban or BetBlocker.
• Share your spending habits with a trusted friend or family member to keep yourself accountable.
• Reach out to Crickex Support if you need help adjusting your limits to better protect your finances.

Various independent support services are available both online and within Bangladesh. These resources offer the guidance and help needed to protect your mental and financial health.

• Gambling Therapy – offering global online tools and support: https://www.gamblingtherapy.org/https://www.gamblingtherapy.org/
• GamCare – providing resources, forums, and live chat support: https://www.gamcare.org.uk/get-support/https://www.gamcare.org.uk/get-support/
• Kaan Pete Roi – an emotional support and crisis helpline in Bangladesh: https://www.kaanpeteroi.org/https://www.kaanpeteroi.org/
• National Institute of Mental Health (NIMH), Dhaka: http://nimh.gov.bd/
• Moner Bondhu – professional counseling and mental health services: https://www.monerbondhu.org/https://www.monerbondhu.org/
• Gamblers Anonymous – peer-to-peer support and online recovery meetings: https://www.gamblersanonymous.org/ga/meetingshttps://www.gamblersanonymous.org/ga/meetings

If you are concerned about your habits or feel you are losing control, please contact us. Crickex treats all responsible gaming requests with the utmost privacy and sensitivity.

• Access our Live Chat after logging into your account.
• Visit the Help Center to submit a formal support ticket through your account.
• Send us an email using the contact details found on our 'Contact Us' page.
• Fill out the Responsible Gaming form under My Account > Responsible Gaming to request a time-out or self-exclusion.
• You can also submit self-exclusion requests via the Help Center or Live Chat.