We gather specific personal details to ensure our online services work correctly and to stay compliant with the legal requirements of Bangladesh and other relevant jurisdictions.

Personal data collected

• Verification and Identity: To confirm who you are, we may ask for your full name, birth date, nationality, and a copy of your passport or ID. In accordance with the law, we may also use facial recognition for KYC checks.
• Getting in touch: Your email address, mobile phone number, and physical address.
• Account Management: Your chosen username, security preferences, settings for responsible gaming, and any history of your interactions with our support team.
• Financial Records: Details regarding your deposits and withdrawals, including billing info and references to the payment methods you use.
• Technical Data: Information like your IP address, the type of device and browser you're using, your operating system, language settings, general location, and system log files.
• Cookies & Tracking: Session IDs, user preferences, and analytical data gathered through cookies and similar tools.
• Safety & Compliance: Results from fraud detection, sanction list screenings, and records of any disputes.

Why this information is collected

• To set up your account and provide the services you've signed up for.
• To make sure you are of legal age and eligible to use the platform, and to maintain a safe, responsible gaming environment.
• To handle your payments securely and protect the platform from fraud, money laundering, and other illegal activities.
• To assist you with technical issues, settle disputes, and refine the user experience on our website and mobile apps.
• To fulfill our obligations regarding taxes, law enforcement, and regulatory bodies.

Security measures

• We use TLS encryption for data moving across networks and apply encryption to stored data whenever it's appropriate.
• Our staff operates under strict access protocols, including role-based permissions and multi-factor authentication (MFA).
• We employ network segmentation and constant monitoring, backed by detailed logging to spot any irregularities.
• We carefully vet all third-party vendors and hold them to strict confidentiality agreements and data processing contracts.
• Our team undergoes regular training on data safety, we have clear incident response plans, and we perform frequent risk assessments.
• We follow the principle of data minimization, keeping only what is necessary and using secure methods to destroy data once its retention period ends.

User rights

• Right to Access: You can request a copy of the personal data we hold about you and ask how it is being used.
• Right to Correction: If your information is outdated or wrong, you can ask us to fix it.
• Right to Erasure: You may request that we delete your data, provided this doesn't conflict with legal retention requirements.
• Right to Object: You can ask us to limit how we process your data or object to specific processing activities.
• Data Portability: You have the right to receive your data in a structured, machine-readable format.
• Withdrawing Consent: You can opt-out of data processing based on your consent at any time, though this won't affect the legality of processing that happened before the withdrawal.

Compliance statement

Our data practices align with Bangladeshi ICT laws, consumer protection statutes, and cybersecurity regulations, as well as global standards like 'security by design' and purpose limitation.

We process your personal information transparently and lawfully for the following reasons:

• Account Operations: Handling your registration, verifying your login, keeping your account secure, and delivering our services.
• Financial Transactions: Managing your deposits, withdrawals, balancing accounts, and resolving chargeback issues.
• Security & Verification: Conducting KYC checks, verifying age, and screening for fraud or money laundering.
• Optimization: Using analytics and troubleshooting to fix bugs and develop better features for the platform.
• Customization: Tailoring the website and app to your preferred language, region, and content settings.
• Communication: Sending you essential service updates, changes to our policies, and responses to your support tickets.
• Marketing: Sending promotional offers and in-app notices (only if you've opted in, and you can opt-out whenever you like).
• Legal Compliance: Maintaining records for tax purposes, bookkeeping, managing legal disputes, and responding to official government requests.

We process data based on several legal grounds: your explicit consent, the necessity of fulfilling our contract with you, our legal obligations, or our legitimate business interests (provided they don't override your rights).

You can manage your data directly in your account settings or by contacting our support team. To protect your privacy, we will verify your identity before making any changes.

How to exercise rights

• Access: Ask for a summary of what data we have on you and how we are using it.
• Updates: Change your profile details yourself or request that our team correct a record.
• Deletion: Request that your account be erased. Please note that some data must be kept for a certain period to comply with tax and anti-money laundering (AML) laws.
• Preferences: Use your browser settings or our internal controls to manage cookies and marketing communications.

By using our platform, you agree to necessary security screenings and allow your payment details to be processed by banks, card providers, and e-wallets for the purposes of fraud prevention and regulatory compliance.

Our services are strictly for adults aged 18 and over. Since we cannot verify age without documentation, any account suspected of belonging to a minor will be closed and the data deleted. Parents or guardians can request the removal of a child's data by providing proof of guardianship and the child's age, though some legal retention rules may still apply.

To provide our services, we may store or process your data on servers outside of Bangladesh. By using the site, you consent to this international transfer. All our global partners are contractually bound to keep your data confidential and use high-level technical safeguards to protect it.

This policy may contain certain legal disclaimers that limit or define the application of specific rules as permitted by law. These terms become active the moment you accept the policy—whether by signing, clicking 'agree,' creating an account, or simply continuing to use the site.

Cookies are small files that help the website remember you and your preferences. We use them for:

• Analytics: Collecting general data to see how we can make the site perform better.
• Usage Patterns: Analyzing how visitors interact with our features and pages.
• Personalization: Saving your region, language, and other custom settings.
• Technical Health: Managing server loads, enhancing security, and tracking errors.

Data Retention: We generally keep cookies for up to a year, unless security or law requires a different timeframe. You can clear or block cookies in your browser, but keep in mind that some parts of the site might stop working.

Use of the services signifies full acceptance of this Privacy Policy. The current version published on the website prevails over any prior versions. Updates will be posted, and continued use after changes constitutes acceptance of the revised document.

We may share your information with trusted third parties for legitimate business needs, such as:

• Companies that handle payments, verify identities, screen for sanctions, and prevent fraud.
• Cloud infrastructure providers, analytics tools, and customer support software.
• Our legal advisors, auditors, and official dispute resolution bodies.
• Law enforcement or government regulators when required by law or to protect our legal rights.

We list the types of recipients and the reasons for sharing data on our site. By providing your info, you agree to this sharing. These third parties use their own privacy policies, so we encourage you to review them.

Our website may link to external sites that have their own separate privacy rules. We aren't responsible for the data practices of these external pages, so please read their privacy policies before sharing any personal information with them.