Crickex: Operational Guidelines and Regulations for Bangladesh

We strongly advise you to review these general terms carefully. By registering an account and continuing to use our platform, you acknowledge that you accept these rules and agree to follow them at all times.

• Acceptance of terms Opening or maintaining an account signifies your agreement to these overarching terms, as well as any specific policies or rules tied to individual games, events, or bonuses. If you do not agree with these conditions, please stop using the site immediately and request that your account be closed.
  • Opening or maintaining an account signifies your agreement to these overarching terms, as well as any specific policies or rules tied to individual games, events, or bonuses.
  • If you do not agree with these conditions, please stop using the site immediately and request that your account be closed.
• Eligibility and local law You must be of legal adult age (18+) and possess the legal capacity to enter into a binding contractual agreement. It is your sole responsibility to verify that betting is legal in your area of Bangladesh and that your activity adheres to all local laws. We do not provide our services in regions where they are legally prohibited.
  • You must be of legal adult age (18+) and possess the legal capacity to enter into a binding contractual agreement.
  • It is your sole responsibility to verify that betting is legal in your area of Bangladesh and that your activity adheres to all local laws. We do not provide our services in regions where they are legally prohibited.
• Account registration and accuracy When registering and going through verification, you must provide information that is accurate, current, and complete. Only one account per person is permitted. If we detect duplicate accounts, we reserve the right to close them and void any associated bonuses.
  • When registering and going through verification, you must provide information that is accurate, current, and complete.
  • Only one account per person is permitted. If we detect duplicate accounts, we reserve the right to close them and void any associated bonuses.
• Changes to terms Crickex may modify these terms to stay compliant with legal, regulatory, or operational changes. Any significant updates will be clearly announced on the website or via the app. If you continue to use the platform after updates have been implemented, it will be treated as your formal acceptance of the new terms.
  • Crickex may modify these terms to stay compliant with legal, regulatory, or operational changes. Any significant updates will be clearly announced on the website or via the app.
  • If you continue to use the platform after updates have been implemented, it will be treated as your formal acceptance of the new terms.
• Proper platform use Prohibited activities include site misuse, unauthorized access attempts, data scraping, manipulating odds, match-fixing, or exploiting system errors for arbitrage. Your account is personal; you are forbidden from letting others use it or placing bets on behalf of third parties.
  • Prohibited activities include site misuse, unauthorized access attempts, data scraping, manipulating odds, match-fixing, or exploiting system errors for arbitrage.
  • Your account is personal; you are forbidden from letting others use it or placing bets on behalf of third parties.
• Content and intellectual property All intellectual property—including software, data, logos, text, images, and odds feeds—is protected. You are granted a limited, non-commercial license to use these services for personal betting only. You may not replicate, distribute, or commercially exploit any content from the platform without our express written consent.
  • All intellectual property—including software, data, logos, text, images, and odds feeds—is protected. You are granted a limited, non-commercial license to use these services for personal betting only.
  • You may not replicate, distribute, or commercially exploit any content from the platform without our express written consent.
• Liability and warranties Our services are provided on an 'as is' and 'as available' basis. We cannot guarantee uninterrupted access, as maintenance, network glitches, or third-party outages may occur. To the fullest extent allowed by law, neither the operator nor its partners shall be liable for any indirect losses, lost profits, or data loss. If you are dissatisfied with the service, your only recourse is to stop using the platform and close your account.
  • Our services are provided on an 'as is' and 'as available' basis. We cannot guarantee uninterrupted access, as maintenance, network glitches, or third-party outages may occur.
  • To the fullest extent allowed by law, neither the operator nor its partners shall be liable for any indirect losses, lost profits, or data loss. If you are dissatisfied with the service, your only recourse is to stop using the platform and close your account.
• Taxes and reporting You are responsible for declaring your winnings and settling any tax obligations required by Bangladeshi law or other relevant authorities.
  • You are responsible for declaring your winnings and settling any tax obligations required by Bangladeshi law or other relevant authorities.
• Priority of rules Should there be a conflict between these general terms and the rules of a specific game or promotion, the specific rules for that event will take precedence.
  • Should there be a conflict between these general terms and the rules of a specific game or promotion, the specific rules for that event will take precedence.

These general guidelines apply to every wager placed on the platform, working in tandem with the sport-specific or game-specific rules published for each market.

• Eligibility to place bets Betting is strictly reserved for verified users who meet all legal and age requirements. All wagers must be placed from a location where such activity is legally permitted and not restricted by local regulations.
  • Betting is strictly reserved for verified users who meet all legal and age requirements.
  • All wagers must be placed from a location where such activity is legally permitted and not restricted by local regulations.
• Bet acceptance and settlement A bet is considered officially accepted only when it appears in your account history with a unique reference ID and the corresponding stake has been deducted from your balance. If a technical glitch prevents a bet from being confirmed, it may be declared void. We recommend always checking your bet slip and history to ensure your wager went through.
  • A bet is considered officially accepted only when it appears in your account history with a unique reference ID and the corresponding stake has been deducted from your balance.
  • If a technical glitch prevents a bet from being confirmed, it may be declared void. We recommend always checking your bet slip and history to ensure your wager went through.
• Minimum and maximum stakes Stake limits (minimum and maximum) vary depending on the sport, the specific market, and the event. You can find these limits on the market page or your bet slip. To manage risk, the operator reserves the right to impose limits on individual bets, specific markets, or entire accounts, and may refuse certain wagers.
  • Stake limits (minimum and maximum) vary depending on the sport, the specific market, and the event. You can find these limits on the market page or your bet slip.
  • To manage risk, the operator reserves the right to impose limits on individual bets, specific markets, or entire accounts, and may refuse certain wagers.
• Guidelines for Odds, Results, and Settlements Odds are subject to change at any moment before a bet is accepted; the potential payout is based on the odds confirmed at the moment of acceptance. Wagers are settled based on official data from recognized governing bodies. If an official result is changed after the fact, the original settlement typically remains final unless the sport-specific rules dictate otherwise.
  • Odds are subject to change at any moment before a bet is accepted; the potential payout is based on the odds confirmed at the moment of acceptance.
  • Wagers are settled based on official data from recognized governing bodies. If an official result is changed after the fact, the original settlement typically remains final unless the sport-specific rules dictate otherwise.
• Palpable error and corrections In cases of obvious errors regarding odds, markets, or settlements, the operator may adjust the payout to the correct odds or void the bet entirely.
  • In cases of obvious errors regarding odds, markets, or settlements, the operator may adjust the payout to the correct odds or void the bet entirely.
• Event postponement and cancellation If an event is cancelled or postponed, settlement will be handled according to the specific rules for that sport. Markets may be voided if the event isn't completed within the timeframe specified in those rules.
  • If an event is cancelled or postponed, settlement will be handled according to the specific rules for that sport. Markets may be voided if the event isn't completed within the timeframe specified in those rules.
• Cash out and partial cash out The 'Cash Out' feature is not guaranteed and may be disabled due to rapid market shifts or technical problems. The final value is locked in only at the moment of confirmation.
  • The 'Cash Out' feature is not guaranteed and may be disabled due to rapid market shifts or technical problems. The final value is locked in only at the moment of confirmation.
• Guidelines for Multiple Bets and Related Contingencies Bets designed to create an unfair advantage through related outcomes may be restricted. If such bets are accepted in error, they may be voided or settled at adjusted odds.
  • Bets designed to create an unfair advantage through related outcomes may be restricted. If such bets are accepted in error, they may be voided or settled at adjusted odds.
• Bonus funds and free bets The use of promotional credits, free bets, and bonus funds is subject to specific terms, including wagering requirements and expiration dates. Any violation of promotional rules may result in the adjustment or total cancellation of bonus-related winnings.
  • The use of promotional credits, free bets, and bonus funds is subject to specific terms, including wagering requirements and expiration dates.
  • Any violation of promotional rules may result in the adjustment or total cancellation of bonus-related winnings.
• Cancellations and voids Wagers placed after an event has already started, or after the outcome is already known, may be voided. During a system failure, markets may be settled using available records or simply declared void.
  • Wagers placed after an event has already started, or after the outcome is already known, may be voided.
  • During a system failure, markets may be settled using available records or simply declared void.

These regulations outline how deposits and withdrawals are handled for accounts based in Bangladesh.

• Funding your account Deposit options and their respective limits are listed in the cashier section and may include bank transfers, local e-wallets, and other approved methods. Availability depends on your location and verification status. While Crickex does not charge fees for deposits, please be aware that your bank or payment provider might apply their own charges.
  • Deposit options and their respective limits are listed in the cashier section and may include bank transfers, local e-wallets, and other approved methods. Availability depends on your location and verification status.
  • While Crickex does not charge fees for deposits, please be aware that your bank or payment provider might apply their own charges.
• Withdrawals Whenever possible, withdrawals are sent back to the original payment method used for deposits, pending KYC and anti-money laundering checks. The time it takes to process a withdrawal depends on the method used and the internal review process. While we aim for a reasonable timeframe as shown in the cashier, banking delays may occur.
  • Whenever possible, withdrawals are sent back to the original payment method used for deposits, pending KYC and anti-money laundering checks.
  • The time it takes to process a withdrawal depends on the method used and the internal review process. While we aim for a reasonable timeframe as shown in the cashier, banking delays may occur.
• Verification (KYC) To withdraw funds, you must first complete identity verification. This may require providing a government-issued ID, proof of residence, proof of payment ownership, and documentation regarding your source of funds. Failure to provide the requested documentation may lead to delays in payment, reversed transactions, or account restrictions.
  • To withdraw funds, you must first complete identity verification. This may require providing a government-issued ID, proof of residence, proof of payment ownership, and documentation regarding your source of funds.
  • Failure to provide the requested documentation may lead to delays in payment, reversed transactions, or account restrictions.
• Currency and conversion Available account currencies are shown in the cashier. If a currency conversion is necessary, the rate will be set by the payment provider or the operator at the time of the transaction.
  • Available account currencies are shown in the cashier. If a currency conversion is necessary, the rate will be set by the payment provider or the operator at the time of the transaction.
• Transaction restrictions The operator may implement daily, weekly, or monthly caps on the amount you can deposit or withdraw. Transactions may be blocked or reversed if they trigger fraud or AML alerts, violate sanctions screening, or if betting is found to be illegal in the user's jurisdiction.
  • The operator may implement daily, weekly, or monthly caps on the amount you can deposit or withdraw.
  • Transactions may be blocked or reversed if they trigger fraud or AML alerts, violate sanctions screening, or if betting is found to be illegal in the user's jurisdiction.
• Chargebacks and disputes You agree not to initiate unjustified chargebacks. If a chargeback is found to be invalid, it may lead to account suspension, recovery of administrative costs, and reporting to payment partners.
  • You agree not to initiate unjustified chargebacks. If a chargeback is found to be invalid, it may lead to account suspension, recovery of administrative costs, and reporting to payment partners.
• Cancellation of operations Deposit requests that are not finished within the allotted time may be cancelled. You can only reverse a withdrawal request while it is still in 'pending' status, if that feature is available.
  • Deposit requests that are not finished within the allotted time may be cancelled. You can only reverse a withdrawal request while it is still in 'pending' status, if that feature is available.
• Record keeping Your full transaction history is available in your account area. We recommend keeping your own records for tax and reconciliation purposes.
  • Your full transaction history is available in your account area. We recommend keeping your own records for tax and reconciliation purposes.

Gambling should always be a form of entertainment. We encourage you to bet responsibly and utilize our available tools to maintain control.

• Player protection tools Spending Limits: You can set your own daily, weekly, or monthly limits on deposits, stakes, and losses directly in your account settings. Time-out: You can choose to take a short, temporary break from all betting activities. Self-Exclusion: For longer-term breaks, you can request full exclusion, which will block your account from all betting services for a specified period. Session Tools: Use reality checks and session reminders to keep track of how much time you are spending on the platform. Risk Assessment: Regularly review your history of bets, wins, losses, and bonuses to evaluate your gambling habits.
  • Spending Limits: You can set your own daily, weekly, or monthly limits on deposits, stakes, and losses directly in your account settings.
  • Time-out: You can choose to take a short, temporary break from all betting activities.
  • Self-Exclusion: For longer-term breaks, you can request full exclusion, which will block your account from all betting services for a specified period.
  • Session Tools: Use reality checks and session reminders to keep track of how much time you are spending on the platform.
  • Risk Assessment: Regularly review your history of bets, wins, losses, and bonuses to evaluate your gambling habits.
• Signs of harm Warning signs of problem gambling include chasing losses, betting money you cannot afford to lose, neglecting personal responsibilities, or hiding your gambling from loved ones.
  • Warning signs of problem gambling include chasing losses, betting money you cannot afford to lose, neglecting personal responsibilities, or hiding your gambling from loved ones.
• Support and resources Gambling Therapy: Provides multilingual professional advice and support online. Gamblers Anonymous: Offers a community of peer support and various recovery resources. We highly recommend reaching out to a licensed mental health professional in Bangladesh for localized support.
  • Gambling Therapy: Provides multilingual professional advice and support online.
  • Gamblers Anonymous: Offers a community of peer support and various recovery resources.
  • We highly recommend reaching out to a licensed mental health professional in Bangladesh for localized support.
• Our approach If our system detects signs of harm, the operator may impose a cooling-off period, lower your limits, or suggest that you self-exclude.
  • If our system detects signs of harm, the operator may impose a cooling-off period, lower your limits, or suggest that you self-exclude.

The platform employs strict controls to prevent money laundering and the financing of terrorism, adhering to international standards and local laws.

• Legal obligations and standards Our AML/CFT framework is based on risk management, incorporating customer due diligence, continuous monitoring, and detailed record-keeping.
  • Our AML/CFT framework is based on risk management, incorporating customer due diligence, continuous monitoring, and detailed record-keeping.
• Know Your Customer (KYC) The verification process covers identity, age, address, and ownership of payment methods. In some cases, we may also verify your source of wealth or funds. Our screening process includes checks against sanctions lists, Politically Exposed Person (PEP) registries, and negative media reports.
  • The verification process covers identity, age, address, and ownership of payment methods. In some cases, we may also verify your source of wealth or funds.
  • Our screening process includes checks against sanctions lists, Politically Exposed Person (PEP) registries, and negative media reports.
• Monitoring and detection We monitor transactions for red flags, such as unusual patterns, rapid fund movement, the use of third-party payments, or activity that doesn't match the user's profile. Using bonuses or free bets to illegally transfer value is prohibited and will trigger a formal account review.
  • We monitor transactions for red flags, such as unusual patterns, rapid fund movement, the use of third-party payments, or activity that doesn't match the user's profile.
  • Using bonuses or free bets to illegally transfer value is prohibited and will trigger a formal account review.
• Consequences of breaches If an investigation is underway, Crickex reserves the right to put a hold on your account, freeze your funds, or delay the processing of any transactions. If a breach of terms is proven, we may permanently close your account and, if the situation warrants it, notify the appropriate legal authorities.
  • If an investigation is underway, Crickex reserves the right to put a hold on your account, freeze your funds, or delay the processing of any transactions.
  • If a breach of terms is proven, we may permanently close your account and, if the situation warrants it, notify the appropriate legal authorities.
• Your responsibilities Please ensure that any payment method you use is registered in your own name. You are expected to provide truthful information and the necessary documentation upon request; failing to do so may result in limitations on your account.
  • Please ensure that any payment method you use is registered in your own name.
  • You are expected to provide truthful information and the necessary documentation upon request; failing to do so may result in limitations on your account.

This part of the policy outlines how we handle your personal information—including its collection, usage, storage, and sharing—specifically for our users in Bangladesh.

• Data we collect When you sign up, we collect basic profile details such as your full name, birth date, contact information, and personal preferences. To verify your identity, we may ask for government-issued IDs, proof of residence, confirmation of payment ownership, and, in some cases, documentation showing the source of your funds. We also gather technical details, including your IP address, device ID, browser type, cookies, and logs of how you interact with the platform. Our records include all your activity on the site, such as deposits, withdrawals, betting history, wins, losses, bonus usage, and general account movements.
  • When you sign up, we collect basic profile details such as your full name, birth date, contact information, and personal preferences.
  • To verify your identity, we may ask for government-issued IDs, proof of residence, confirmation of payment ownership, and, in some cases, documentation showing the source of your funds.
  • We also gather technical details, including your IP address, device ID, browser type, cookies, and logs of how you interact with the platform.
  • Our records include all your activity on the site, such as deposits, withdrawals, betting history, wins, losses, bonus usage, and general account movements.
• How we use your data We use this data to run and enhance our services, handle your bets and payments, confirm who you are, manage rewards, stop fraudulent activity, and stay compliant with the law. Your data helps us tailor the content and odds to your liking and perform internal analytics. We only send marketing updates if you've agreed to them or if we have a legitimate interest, and you can opt out at any time.
  • We use this data to run and enhance our services, handle your bets and payments, confirm who you are, manage rewards, stop fraudulent activity, and stay compliant with the law.
  • Your data helps us tailor the content and odds to your liking and perform internal analytics. We only send marketing updates if you've agreed to them or if we have a legitimate interest, and you can opt out at any time.
• Sharing and transfers Information may be passed along to our payment processors, identity verification partners, analytics tools, and government regulators if legally mandated. If your data is moved across international borders, we ensure it is protected by strict safeguards, such as specific contractual agreements.
  • Information may be passed along to our payment processors, identity verification partners, analytics tools, and government regulators if legally mandated.
  • If your data is moved across international borders, we ensure it is protected by strict safeguards, such as specific contractual agreements.
• Retention We retain your information only for as long as it is needed to provide our services or to satisfy legal, tax, and anti-money laundering (AML) regulations.
  • We retain your information only for as long as it is needed to provide our services or to satisfy legal, tax, and anti-money laundering (AML) regulations.
• Your rights Depending on the laws that apply to you, you have the right to access your data, correct errors, request deletion, limit processing, object to certain uses, or move your data elsewhere. If you no longer wish to receive marketing materials, you can revoke your consent through your account settings or by clicking the unsubscribe link in our emails.
  • Depending on the laws that apply to you, you have the right to access your data, correct errors, request deletion, limit processing, object to certain uses, or move your data elsewhere.
  • If you no longer wish to receive marketing materials, you can revoke your consent through your account settings or by clicking the unsubscribe link in our emails.
• Cookies We use cookies and similar tools to keep the site running smoothly, track performance, and show you relevant content. You can adjust these preferences in your browser or account settings.
  • We use cookies and similar tools to keep the site running smoothly, track performance, and show you relevant content. You can adjust these preferences in your browser or account settings.

We take the security of your account and money very seriously, employing a variety of technical and organizational protections.

• Technical safeguards To keep your data safe while it travels over the internet, we use Transport Layer Security (TLS) encryption. Your passwords are never stored in plain text; instead, they are hashed and kept in a secure environment. Our infrastructure is defended by firewalls, intrusion detection systems, rate limiting, and a segmented network to prevent unauthorized access.
  • To keep your data safe while it travels over the internet, we use Transport Layer Security (TLS) encryption.
  • Your passwords are never stored in plain text; instead, they are hashed and kept in a secure environment.
  • Our infrastructure is defended by firewalls, intrusion detection systems, rate limiting, and a segmented network to prevent unauthorized access.
• Account protections For an extra layer of security, you can enable two-factor authentication (2FA) to require a second verification step when logging in. To protect you from risks associated with leaving a device unattended, the system uses automatic session time-outs.
  • For an extra layer of security, you can enable two-factor authentication (2FA) to require a second verification step when logging in.
  • To protect you from risks associated with leaving a device unattended, the system uses automatic session time-outs.
• Operational controls Only authorized employees who have signed confidentiality agreements are permitted to access personal user data. We continuously monitor our systems and maintain security logs to quickly spot and react to any suspicious behavior.
  • Only authorized employees who have signed confidentiality agreements are permitted to access personal user data.
  • We continuously monitor our systems and maintain security logs to quickly spot and react to any suspicious behavior.
• Your responsibilities To keep your account safe, never share your login credentials, choose a strong password, turn on 2FA, and always log out when you're finished. If you notice any strange bets, unexpected balance changes, or suspect that someone else has accessed your account, please contact our support team immediately.
  • To keep your account safe, never share your login credentials, choose a strong password, turn on 2FA, and always log out when you're finished.
  • If you notice any strange bets, unexpected balance changes, or suspect that someone else has accessed your account, please contact our support team immediately.