Responsible Gaming

It is important to remember that gambling always carries the possibility of financial loss. To keep the experience fun and stress-free, it's vital to set clear boundaries. Crickex allows you to customize your time-outs and spending limits to fit your personal situation.

• View betting as a form of leisure and entertainment, rather than a reliable strategy for making money.
• Establish a strict budget before you place your first bet. Never use money earmarked for essential living expenses, such as rent, utility bills, or tuition fees.
• You can configure your deposit, loss, and wagering caps by navigating to My Account > Responsible Gaming.
• Keep your sessions in check by utilizing reality checks and time-limit alerts.
• Remember to step away frequently. Avoid betting if you are feeling exhausted, under high stress, or under the influence of alcohol or drugs.
• Avoid the urge to 'win back' what you've lost. Accept the result of your bets and know when to stop.
• Keep a close eye on how much time and money you are spending by regularly reviewing your betting history.
• Protect younger users by keeping your account credentials private and implementing parental controls on any shared electronics.
• Ensure your account remains secure by following all verification steps and adhering to our platform policies.
• If you notice that gambling is negatively impacting your mood, sleep patterns, or personal relationships, take a break for a day or longer.

Gambling problems often start subtly and grow over time. It is crucial to recognize these warning signs early, as addiction is a serious health issue that requires attention.

• Finding yourself spending more money or time on bets than you had originally intended
• Increasing your stakes or betting more frequently in an attempt to recover lost funds
• Hiding play from family or friends
• Selling personal belongings, borrowing money, or relying on credit cards to fund your gaming
• Experiencing irritability, restlessness, or anxiety when you aren't able to bet
• Neglecting your professional responsibilities, studies, or social life in favor of gambling
• Immediately placing new bets after a win just to keep the excitement going
• Using gambling as a primary way to escape boredom, sadness, or emotional stress
• Making repeated, unsuccessful attempts to cut back or stop gambling entirely
• Struggling to pay for basic necessities or monthly bills because of gambling losses

If you feel betting is starting to disrupt your life, it's best to act immediately. Taking a few proactive steps and seeking support can help you regain your balance.

• Adjust or lower your limits on deposits, losses, and wagering via the Responsible Gaming section in My Account.
• Activate session reminders and reality checks to stay aware of how long you've been playing.
• Designate specific 'no-betting' days and fill your schedule with other hobbies and activities.
• Maintain a dedicated fund for entertainment and never borrow money to place bets.
• Stop chasing losses. If you hit a losing streak, the best move is to log out and walk away.
• Take a 'cooling-off' break for 24 hours, a week, or a longer duration to reset.
• Utilize the self-exclusion and time-out features provided by Crickex whenever you feel you need a total break.
• Protect your devices by installing specialized blocking software like Gamban or BetBlocker.
• Share your spending habits with a trusted friend or family member to help keep you accountable.
• Reach out to the Crickex Support team to modify your limits and safeguard your finances.

Both online and local resources are available in Bangladesh. These services offer the education and professional support needed to protect your mental and financial wellbeing.

• Gambling Therapy – Global online tools and support: https://www.gamblingtherapy.org/https://www.gamblingtherapy.org/
• GamCare – Access to forums, resources, and live chat: https://www.gamcare.org.uk/get-support/https://www.gamcare.org.uk/get-support/
• Kaan Pete Roi – Emotional support and helpline in Bangladesh: https://www.kaanpeteroi.org/https://www.kaanpeteroi.org/
• National Institute of Mental Health (NIMH), Dhaka: http://nimh.gov.bd/
• Moner Bondhu – Mental health services and professional counseling: https://www.monerbondhu.org/https://www.monerbondhu.org/
• Gamblers Anonymous – Peer support and online community meetings: https://www.gamblersanonymous.org/ga/meetingshttps://www.gamblersanonymous.org/ga/meetings

If you are concerned about your habits or feel you are losing control, please contact us. Crickex handles all responsible gaming requests with the utmost sensitivity and privacy.

• Use the Live Chat feature available after logging into your account.
• Visit the Help Center to submit a formal support ticket through your profile.
• Send us an email using the contact details found on our 'Contact Us' page.
• Fill out the Responsible Gaming form in My Account > Responsible Gaming to request a time-out or self-exclusion.
• Submit self-exclusion requests directly through the Help Center or via Live Chat.