A Step-by-Step Guide to Your Crickex Account: Sign-up, Access, and ID Verification

Setting up your account only takes a few minutes, opening the door to sports betting on football and cricket, as well as a wide range of casino games. Once registered, you can fund your account and claim available bonuses. Logging in allows you to place your bets, track your balance, and check the latest results. To keep your funds safe and ensure seamless withdrawals, you'll need to complete the verification process. Whether you use the website or the mobile app, the experience is designed to be smooth, with customer support ready to help if you hit a snag.

Welcome bonus up to

₹30,000

Comprehensive guide to Crickex account setup, secure login, and KYC verification on mobile and desktop for seamless betting and withdrawals.

Crickex Sign Up Instructions

5 steps

Joining the platform is a breeze. You can get everything sorted online in just a few simple steps.

Step 1

Start

Start by clicking the 'Register' button located further down on this page.

Step 2

Choose method

Decide whether you'd prefer to sign up using your mobile number or your email address in the registration form.

Step 3

Enter details

Fill in your basic info: your full name, date of birth, a valid Bangladeshi phone number, and your email. Then, pick a strong password to keep your account secure.

Step 4

Confirm contacts

To confirm your details, simply enter the verification code sent to your phone or email.

Step 5

Finish

Review and accept the Terms and Conditions and Privacy Policy, enter a referral code if you have one, and hit 'Create Account'.

Registration via Mobile App Crickex

5 steps

Registering via the mobile app is almost identical to the web process, though the app often provides extra conveniences, such as biometric login for faster access.

Step 1

Open app

Tap Sign Up on the home screen.

Step 2

Pick method

Choose phone or email registration.

Step 3

Fill form

Input your personal data, choose a password, and verify your Bangladeshi contact details.

Step 4

Verify

Enter the confirmation code delivered via SMS or email to validate your account.

Step 5

Secure access

If your smartphone supports it, you can set up Face ID, fingerprint scanning, or a secure PIN for quicker logins.

KYC Requirements for Bangladesh: You must be 18+, hold only one account, provide authentic personal data, submit valid ID/address proof, and use payment methods registered in your own name.

Registration Requirements

To ensure a safe environment for everyone, there are a few basic eligibility rules you need to follow. Having your documents ready beforehand will make the KYC process much faster and help you avoid any unnecessary delays.

  1. Age Requirement: You must be at least 18 years old and legally permitted to participate in online gambling within Bangladesh.Age: You must be 18+ and legally allowed to use online gambling services in Bangladesh.
  2. Account Limit: We maintain a strict policy of one account per person. This includes unique email addresses, phone numbers, devices, and residential addresses.One account: Only one account per user, device, email, phone number, and address.
  3. Accuracy of Information: Please ensure the name, birth date, and address you provide match your official identification documents exactly.True details: Enter your real name, date of birth, and address that match your ID.
  4. Required Documentation: Be prepared to upload a copy of your NID, passport, or driver's license, along with a recent utility bill or bank statement as proof of residence.Documents: Be ready to provide NID, passport, or driving license, plus proof of address like a utility bill or bank statement.
  5. Payment Methods: For security reasons, all deposits and withdrawals must be made using accounts that belong to you.Payment: Use deposit and withdrawal methods in your own name.

How to Verify Your Crickex Account

5 steps

Verification is essential for maintaining platform security and authorizing your withdrawals. It confirms that you are a real user from Bangladesh and helps us prevent fraudulent activity. Additionally, completing KYC often allows you to increase your account limits.

Step 1

Contact check

Validate your email and phone number by entering the unique codes sent to you.

Step 2

Identity proof

Upload a high-quality, legible photo of your passport, NID, or driver's license.

Step 3

Address proof

Provide a current bank statement or utility bill that clearly displays your full name and home address.

Step 4

Payment check

Submit a screenshot of your digital wallet or a photo of your bank card (feel free to mask sensitive numbers), ensuring your name is visible.

Step 5

Review

Once you've uploaded everything, keep an eye on your profile messages for any further instructions or confirmation.

Login to Crickex Account

4 steps

You can access your account through either the official website or the app using the credentials you set up during registration.

Step 1

Go to login

Click the 'Login' button provided below on this page.

Step 2

Enter credentials

Enter the email address or phone number associated with your account, along with your password.

Step 3

Extra security

If you've enabled two-factor authentication (2FA), enter the security code requested.

Step 4

Access

Click 'Sign In' to be taken directly to your personal account dashboard.

New Member Bonus: Get a 100% match up to ₹15,000 for both sports and casino, totaling up to ₹30,000. Minimum deposit is ₹500; T&Cs apply.

Welcome Bonus After Registration

After signing up and making your first deposit, you're eligible for a welcome package covering both casino and sports betting. You can get up to ₹30,000 in total. We recommend reviewing the full terms in the 'Promotions' section of the site first.

  1. Sports Bonus: Receive a 100% bonus up to ₹15,000 with a minimum deposit of ₹500. This requires a 12x wagering requirement on sports bets at specific odds.Sports bonus: 100% up to ₹15,000. Minimum deposit ₹500. Wagering 12x on sports bets at qualifying odds.
  2. Casino Bonus: Receive a 100% bonus up to ₹15,000 with a minimum deposit of ₹500. This has a 35x wagering requirement on eligible slots, with varying game weights.Casino bonus: 100% up to ₹15,000. Minimum deposit ₹500. Wagering 35x on eligible slots; game weighting applies.

Learn How to Get a Welcome Bonus

4 steps

Activating the offer is simple and happens during your initial deposit. Here is how to do it:

Step 1

Register

Create your account and sign in.

Step 2

Opt in

Select the welcome bonus option on the deposit screen.

Step 3

Deposit

Deposit an amount that meets or exceeds the minimum requirement.

Step 4

Play through

Make sure to meet the wagering requirements before you attempt to withdraw your bonus winnings.

Visual Guide: Troubleshooting common sign-up issues such as duplicate phone numbers, missing verification codes, KYC rejection, or locked accounts.

Common Registration Hurdles and How to Fix Them

If you encounter any problems while creating your account, try these solutions. If they don't work, our support team is here to help.

  • Phone number already in use: If you had an old account that is now closed, contact support to have the number released.Phone number already used: Solution: Contact support to review and release the number if the old account is closed.
  • Verification code not arriving: Check your spam folder or request a new code. If it still doesn't arrive, reach out to support for manual verification.Did not receive SMS or email code: Solution: Check spam, request a new code, then contact support to verify manually.
  • KYC documents rejected: Try uploading clearer, higher-resolution photos of valid IDs. If the issue persists, ask support for specific guidance on what's missing.Document rejected for KYC: Solution: Upload higher-quality images and valid documents; if it fails again, contact support for guidance.
  • Address verification failure: Ensure you are using a recent official document (like a bank statement). Contact support to check which formats are accepted.Address cannot be verified: Solution: Provide a recent bill or bank statement; contact support to confirm acceptable formats.
  • Account locked after too many attempts: Wait a short while for the system to reset, or contact support to securely regain access.Account locked after multiple attempts: Solution: Wait a short time, then contact support to reset access securely.
Recovering your password: Click 'Forgot Password', verify your identity via SMS or email, set a new password, and we suggest enabling 2FA for better security.

Account Password Recovery

Resetting your password takes only a few minutes. You'll just need to confirm your identity via your registered email or phone.

  1. Step 1: Go to the Login page and select 'Forgot Password'.Start reset: Go to Login and click Forgot Password.
  2. Step 2: Pick whether you want to receive a recovery link via email or a code via SMS.Choose method: Select recovery by email link or SMS code.
  3. Step 3: Click the link or enter the code you received to proceed.Confirm: Enter the code or open the link you receive.
  4. Step 4: Create a new, strong password and save the changes.Set new password: Create a strong password and save changes.
  5. Step 5: For extra peace of mind, turn on two-factor authentication.Secure: Turn on two-factor authentication for added protection.
Infographic: Steps to deactivate a Crickex account, including withdrawing funds, contacting support, ID verification, and final confirmation.

How to Close Your Crickex Account

Whether you need a break, want to manage your gambling habits, or simply no longer use the service, you can request to close your account.

  1. First, withdraw all remaining funds and settle any active bets.Withdraw funds: Clear your balance and pending bets.
  2. Reach out to the support team via email or live chat to request account closure.Contact support: Request account closure by live chat or email.
  3. Confirm your identity by providing ID if requested, and let the team know why you're closing the account.Confirm identity: Provide ID if asked and state the reason for closure.
  4. Once processed, you will receive a final confirmation message stating that your account is officially closed.Finalize: Wait for a confirmation message that your account is closed.

FAQ

Is there an app for Android and iOS devices?

Yes. Android users can download the APK directly from the official website. iOS users can use the optimized mobile site or follow the specific iOS installation guide if available.

Which currencies are supported for users in Bangladesh?

All available currencies are listed on the deposit page. You can select your preferred currency during the registration process.

How long does verification take?

Verification is typically fast as long as your documents are clear. You'll receive a notification in your profile once the review is complete.

Is it possible to update my registered phone number or email address later?

Absolutely. You can change your details in the Profile section. If you've lost access to your previous contact info, please contact our support team to verify your identity manually.

Is two-factor authentication available for your account?

It is. To give your account an extra layer of protection, you have the option to set up either SMS alerts or a dedicated authenticator app.

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