We collect specific personal details to ensure our online services run smoothly and to stay compliant with the laws of Bangladesh and other relevant jurisdictions.

Personal data collected

• Verification and Identity: To confirm who you are, we may request your full name, birth date, nationality, and passport or ID details. In accordance with the law, we may also use facial recognition for KYC purposes.
• Getting in Touch: This includes your email address, mobile phone number, and physical address.
• Account Details: Your chosen username, security preferences, settings for responsible gaming, and any records of your interactions with our support team.
• Financial Records: Information regarding your deposits and withdrawals, billing details, and references to the payment methods you use.
• Technical and Usage Data: We log things like your IP address, the type of device and browser you're using, your operating system, preferred language, approximate location, and general system logs.
• Cookies and Tracking: We use session IDs, user preferences, and analytical tools to improve your experience.
• Compliance and Safety: This involves results from fraud detection, sanction list screenings, and records of any disputes.

Why this information is collected

• To set up and maintain your account while providing the services you've requested.
• To confirm your identity and age, ensuring you are eligible to use our platform and that responsible gaming tools are properly applied.
• To handle your financial transactions securely and to fight fraud, money laundering, and other illegal activities.
• To offer technical support, resolve any issues you may have, and constantly refine our website and mobile app interfaces.
• To fulfill our legal, tax, and regulatory duties.

Security measures

• We use TLS encryption for data while it's moving and apply encryption to stored data wherever it's most effective.
• Access is strictly limited; our staff uses role-based permissions and multi-factor authentication to prevent unauthorized entry.
• We employ network segmentation, detailed logging, and constant system monitoring to detect threats.
• We vet our vendors thoroughly and require them to sign strict confidentiality and data processing agreements.
• Our team undergoes regular training, we have clear incident response plans, and we conduct frequent risk assessments.
• We practice data minimization, follow strict retention schedules, and use secure methods for destroying data.

User rights

• Right of Access: You can request a copy of the data we hold about you and ask how it is being processed.
• Right to Rectification: You can ask us to fix any information that is outdated, incorrect, or incomplete.
• Right to Erasure: You may request that your data be deleted, provided this doesn't conflict with legal retention requirements.
• Right to Limit or Object: You have the right to restrict how we process your data or object to specific processing activities.
• Data Portability: You can request your information in a structured, machine-readable format that is easy to transfer.
• Withdrawing Consent: You can opt-out of processing based on consent at any time, though this won't affect the legality of data processed before the withdrawal.

Compliance statement

Our data handling practices align with Bangladeshi ICT, consumer protection, and cybersecurity laws, as well as global standards emphasizing fairness, purpose limitation, and 'security by design.'

We use your personal information for the following specific reasons, always ensuring the process is lawful and transparent:

• Account Management: Handling registration, verifying logins, keeping your account secure, and delivering our services.
• Financial Operations: Managing deposits, processing withdrawals, reconciling payments, and dealing with chargebacks.
• Safety and Verification: Conducting KYC checks, verifying age, and screening for fraud or money laundering.
• Platform Optimization: Using analytics for troubleshooting, quality control, and developing new features.
• Tailored Experience: Adjusting language settings, user preferences, and content to suit you across our apps and site.
• Communication: Sending essential service alerts, updates to our policies, and responding to support tickets.
• Marketing Efforts: Sending promotional messages based on your consent, which you can opt-out of whenever you like.
• Legal Obligations: Handling bookkeeping, tax filings, managing disputes, and responding to valid requests from government authorities.

Our legal basis for processing data includes your explicit consent, the necessity of fulfilling a contract, legal requirements, or our legitimate business interests (provided they don't override your rights).

You can manage your data via your account settings or by contacting our support team. To protect your privacy, we will take reasonable steps to verify your identity before making any changes.

How to exercise rights

• Access: You may request a summary of the personal data we have and how it's being used.
• Updates: You can edit your profile yourself or ask our support team to correct specific records.
• Deletion: You can ask us to wipe your data, although we must keep certain records to comply with tax, AML, or legal dispute laws.
• Preferences: You can control your cookie settings and marketing preferences through your browser or account settings.

By using our platform, you agree to undergo security checks and allow your payment data to be processed by banks, card issuers, and mobile wallet providers to prevent fraud and ensure regulatory compliance.

Our services are strictly for adults 18 and older. Because we cannot verify age without documentation, any account suspected of belonging to a minor will be closed and the data deleted. Parents or guardians can request the removal of a child's data by providing proof of authority and age, though some data may be kept if required by law.

Since our technology, payment, and compliance partners may be based elsewhere, your data might be stored or processed outside of Bangladesh. By using the site, you consent to these international transfers. All partners are contractually bound to keep your data confidential and use strong technical safeguards.

This policy may contain disclaimers that limit or clarify how certain rules apply, as permitted by law. These terms become active once you accept the policy—whether by signing, clicking 'agree' during sign-up, or simply continuing to use our services.

Cookies are small files saved on your device to help the site remember you. We use them for:

• Analytics: Gathering general statistics to make the site faster and more efficient.
• User Behavior: Analyzing how people interact with our features to improve the user experience.
• Personalization: Saving your region, language, and other custom settings.
• Site Maintenance: Managing security, balancing server loads, and fixing technical errors.

We generally keep cookies for up to a year, unless legal or security needs require a different timeframe. You can manage or clear cookies in your browser; however, disabling some may cause certain site features to stop working.

Use of the services signifies full acceptance of this Privacy Policy. The current version published on the website prevails over any prior versions. Updates will be posted, and continued use after changes constitutes acceptance of the revised document.

We may share your data with trusted third parties for legitimate reasons, such as:

• Handling payments, verifying your identity, screening for sanctions, and preventing fraud.
• Cloud storage providers, analytics tools, and customer support software.
• Our legal advisors, auditors, and official dispute resolution services.
• Law enforcement and regulatory agencies when legally mandated or to protect our legal rights.

We disclose the types of recipients and the reasons for sharing data on our website or when we first collect the info. By providing your data, you agree to this sharing. Please note that third parties have their own privacy policies which you should review.

Our website may link to external sites that have their own separate privacy rules. We aren't responsible for how those third-party sites handle your information, so we recommend reading their privacy policies before sharing any data with them.