Crickex Contacts in Bangladesh
Here you will find every available way to get in touch with the Crickex team in Bangladesh. Whether you prefer using secure messengers, official social media, email, on-site live chat, or requesting a phone call, we've got you covered. We offer support in Bangla and English, with chat responses usually arriving in under 2 minutes and emails being handled within 12 hours.
All Ways to Contact Crickex
Whether you're facing issues with your account, having trouble with payments, or encountering a glitch in a game, we're here to help. We also welcome inquiries regarding corporate partnerships, media and marketing opportunities, affiliate programs, legal concerns, or investor proposals.
| Communication Method | How to Contact Us | What Questions Should You Ask |
|---|---|---|
| Live Chat (24/7) | Just log into your account and click the chat bubble located in the bottom-right corner of the screen. You'll typically get a response in less than 2 minutes, with support available in both English and Bangla. | This is the best option for urgent matters, such as regaining account access, checking the status of a deposit or withdrawal, completing verification, or reporting game errors. |
| Email Support | To send an email, go to the Help Center and select 'Email Us' within your account. We list the address there specifically to protect you from phishing and spoofing attempts. You can expect a reply generally within 6 to 12 hours. | Email is ideal for sending KYC documentation, requesting a detailed review of your payments, asking about compliance, or sending files that require a documented trail. |
| Phone Callback | If you prefer to speak with us, you can request a callback via the Help Center. Please note that Crickex does not provide a public phone number in Bangladesh. Once a call is scheduled, the caller's details will be visible in your account. | Callbacks are recommended for complicated identity or payment problems that are easier to explain via voice, or if you need to escalate a particular issue. |
| Messengers (WhatsApp / Telegram) | After logging in, navigate to Help > Messengers to start a verified conversation. To prevent scammers from impersonating our staff, we never post our contact numbers in public spaces. | Messengers are great for quick questions, checking current status, or receiving outage alerts. For your security, never share your password or OTP with anyone. |
| Social Media (Facebook / X) | Scroll down to the website footer, click the verified links, and send us a message. It's also a great way to stay updated on the latest news and scheduled maintenance. | Use our social channels for general questions about how the platform works, help with navigation, or finding specific features. Please avoid sharing personal account data here. |
| Support Ticket (on-site form) | For more technical issues, please submit a support ticket through the Help Center. Including your user ID and screenshots of the problem will help us resolve it much faster. | Tickets are best for reporting non-urgent bugs, suggesting new features, or any case that requires a comprehensive history of correspondence. |
| Business & Media | For professional inquiries, please fill out the corporate request form found in the site footer. Our team typically responds within 1 to 2 business days (BST). | This channel is reserved for corporate matters, including PR and media, marketing collaborations, affiliate partnerships, legal inquiries, and investor proposals. |
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